Conflict communication: rules for building good and strong friendships and loving relationships for many years

Disputes, quarrels and verbal claims are inevitable in human life, and often this happens all the time, which does not bring particular joy. In such difficult everyday life, the rules of conflict-free communication are simply necessary.

Principles of conflict-free communication

When disagreements began, in conversation it is necessary to try to turn them into a constructive form of communication in time. To avoid conflicts, you must first pay attention to simple rules:

1. Do not be a provocateur of the conflict. Sometimes even the intonation, which seemed insulting to the interlocutor, can become a spark for a hotbed of quarrel.
2. Be attentive to your opponent, be sure to listen to him, respect his opinion, even if your opponent contradicts him.
3. If it comes down to criticism, then it should be cautious, do not treat the person and her qualities, but be directed specifically at a particular action.
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4. Even before the beginning of the conversation, prepare yourself for a positive outcome of communication, be friendly and always smile. Do not be sucked to a partner, just gently create a favorable atmosphere during mutual communication.
5. If your opponent is a subordinate, you should never say that his actions are irreparable. You can always correct mistakes, and by instilling in people the ease of solving the problem, you can avoid a catastrophe in a conversation.

Rules for communication with people

1. Do not blame the interlocutor. It must be tried to understand. This is better than criticism, as it develops tolerance, compassion and kindness in a person.
2. The main thing is to excite in a person's interest, so that there is a personal desire to do something in response.
3. It is necessary to stop thinking about personal desires and virtues. It is better to recognize the positive qualities of other people and sincerely approve them.
4. The best influence on the interlocutor is talking about his desires, in order to give further advice on how to achieve what you want, unless of course you are asked this advice.
5. You always need to take into account the opinions, points of view, plans and aspirations of all persons involved in the conversation.

Training "Conflict-free communication" - practical lessons on the development of their internal successful interlocutor. The purpose of the training is to master the techniques of conflict-free communication and getting rid of misunderstandings in interpersonal communication, the choice and implementation of strategies and tactics of behavior in conflicts.

The main stakeholders of such a program are managers, middle and senior managers, specialists and heads of groups, divisions, departments.

Summary of the training:

1. Types of conflicts and their features, their role in the team and the impact on the psychological climate of the department.
2. Forecast for the predisposition of a particular group of people to conflicts and strategies for their behavior.
3. Techniques for preventing disputes - verbal and non-verbal.
4. Training principles of conflict prevention.
5. Familiarization and application of effective conflict resolution techniques in different situations and groups.

After passing such trainings, managers and all those present have a positive experience in building the right relationship in any situation. The technique of conflict-free communication in the team is quickly and competently taught by psychologists, helping to study all aspects and consolidate the results in practice.

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